Privacy Policy

Last updated: August 6, 2026

1. Who we are

This policy explains how AJE Freight Solutions Inc ("AJE Freight Solutions," "we," "us," or "our") collects, uses, and shares information through ajefreightsolutions.com and in the course of providing freight brokerage services.

2. Information we collect

Information you give us

When you submit a quote request, contact us, or do business with us, we may collect:

• Contact details — name, company, email address, phone number
• Shipment details — pickup and delivery locations, service type, commodity, weight, dimensions, pallet count, dates, and any special requirements you describe
• Business information — facility addresses, contact persons, hours, and appointment requirements
• Carrier information — if you are a carrier, operating authority, insurance certificates, W-9, and payment details
• Correspondence — emails, messages, and call notes related to your shipments

Information collected automatically

When you visit the site, we and our service providers may collect IP address, browser and device type, pages viewed, referring site, and time spent. This is collected through cookies and similar technologies.

What we do not collect

We do not request or knowingly collect Social Security numbers, payment card numbers, health information, or other sensitive personal data through this website. Please do not include such information in a quote request or message.

3. How we use information

• To prepare and send you rate quotes
• To arrange, dispatch, track, and complete shipments
• To communicate with you about quotes, loads, claims, and billing
• To vet and onboard motor carriers, including verifying authority and insurance
• To invoice, collect payment, and maintain financial records
• To improve our website and services
• To send occasional service updates or marketing, which you can opt out of at any time
• To comply with legal, regulatory, tax, and recordkeeping obligations
• To detect and prevent fraud, including double brokering and payment redirection schemes

4. How we share information

Arranging freight necessarily involves sharing information. We may share it with:

• Motor carriers and their drivers — pickup and delivery addresses, contact names and numbers, and shipment details needed to complete the load
• Other logistics providers — warehouses, terminals, drayage providers, and transload facilities involved in your shipment
• Service providers — the vendors who run our website, forms, email, tracking, accounting, and load board tools, who may access information only to perform work for us
• Insurers and claims administrators — where a cargo claim is filed
• Professional advisors — attorneys, accountants, and auditors
• Authorities — where required by law, subpoena, regulation, or to protect our rights, safety, or property
• A successor — in connection with a merger, acquisition, or sale of assets

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Cookies and analytics

We use cookies to keep the site working properly and to understand how it is used. You can block or delete cookies through your browser settings, though some parts of the site may not function correctly if you do.

[IF YOU USE GOOGLE ANALYTICS OR SIMILAR, NAME IT HERE and link to its privacy policy. If you run ad pixels such as Meta or LinkedIn, they must be disclosed here as well.]

6. Third-party services used on this site

Our quote form is delivered by a third-party form processor, which transmits your submission to our email. City and ZIP code suggestions in the form are supplied by a public postal code lookup service. Web fonts are served by a third-party font provider. These providers process limited data as needed to deliver those features.

7. How we protect information

We use reasonable administrative and technical safeguards to protect the information we hold, including encrypted website connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. How long we keep information

We retain quote requests and shipment records for as long as needed to provide services and to meet legal, tax, insurance, and regulatory obligations. Federal transportation regulations require brokers to retain records of each transaction, and we keep those records for the period required by law. Records that are no longer needed are deleted or de-identified.

9. Your choices

• Marketing — you can opt out of marketing emails by using the unsubscribe link or contacting us. We will still send messages necessary to service your shipments.
• Access, correction, deletion — you may ask us to access, correct, or delete personal information we hold about you, subject to records we are required to retain.
• Do Not Track — our site does not currently respond to browser Do Not Track signals.

To make a request, contact us using the details below. We may need to verify your identity before responding.

10. California residents

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect, use, and disclose; to request deletion or correction; and to not be discriminated against for exercising those rights. As stated above, we do not sell personal information or share it for cross-context behavioral advertising. To exercise these rights, contact us using the details below.

11. Children's privacy

This site is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as our practices or the law change. The "last updated" date above reflects the current version. Material changes will be posted on this page.

13. Contact us

Questions about this policy or about how we handle your information:

See also our Terms of Use.